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Original KB number: 3014451
Symptoms
Microsoft Outlook 2016 for Mac crashes immediately after startup. The crash reporter displays the following error information.
Exception Type: EXC_BREAKPOINT (SIGTRAP) Exception Codes: 0x0000000000000002, 0x0000000000000000Application Specific Information:
Referenced from: /Applications/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook Reason:image not found
Cause
This problem occurs if the underlying file system is formatted as case-sensitive. In this scenario, the file is named OsfCore.framework. However, Outlook 2016 for Mac looks for a file that is named osfcore.framework and cannot find the file inside the app bundle.
Workaround
To work around this problem, rename the OsfCore.framework file as osfcore.framework. To do this, follow these steps:
In Finder, open the Application folder.
Right-click Microsoft Outlook, and then select Show Package Contents.
Open the Frameworks folder, and then find the OsfCore.framework file.
Select OsfCore.framework, press Return, and then change the file name to osfcore.framework.
More information
You can use Disk Utility to determine whether the file system is formatted as case-sensitive. To do this, run Disk Utility, select the hard disk drive partition, and then select the Erase tab to view the Format option that's selected. If either of the case-sensitive options are selected, you may experience this problem.
Outlook 2016 for Mac provides searching at various levels of complexity. Here are two methods that many find useful.
Quick Search (one mail folder)
Advanced Find (multiple folders, more options)
Quick Search (one mail folder, but can be modified)
You can search for a particular message by clicking on the folder where the message is stored, then using the search bar in the upper-right corner of the Outlook window. This method searches only the folder you've selected. It does NOT include sub-folders of that folder (but see the bullets below).
While typing in the search box, you'll be offered the option of specifying where in the message to search (from, to, subject, etc.). If you do not select any of these specifics, Outlook will search all the basic headers, the subject, and the body of the message.
When the search results are displayed, a Search ribbon will appear, allowing you to further refine your results.
To return to a full view of all messages, click the X icon next to the search text box or click Close in the Search ribbon.
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Advanced Find (multiple folders, more options)
Advanced Find offers more detailed options for locating items.
From the Edit menu, choose Find, then Advanced Find.
A Search row will appear at the top of your messages. Use the drop-down list to select a search criteria, then fill in the field or fields associated with that criteria.
To add additional criteria, click the plus sign at the right edge of the search row. Multiple criteria are treated as 'and' statements, that is, a message will be displayed only if it matches ALL the criteria you've specified.
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The icons on the Search ribbon allow you to further refine your results.
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To return to a full view of all messages, click the X icon next to the search text box or click Close in the Search ribbon.